TriageTriage appointments are for problems that need urgent attention on the same day.
If no appointments are available on the day, patients with urgent problems are ‘triaged’.
It is not possible to see the doctor of your choice for these appointments.
Urgent requests are given prompt attention by the receptionists and the doctor or triage nurse is informed.
The receptionist will take details of your name, telephone number & a brief description of your problem. It is necessary for the receptionist to ask some details regarding the condition of the patient so that we can assess the urgency of the call. Triage Nurse, Sue Hodgkiss will ring you back later that morning (in order of clinical need) to discuss your problem and offer one of the following: - advice over the telephone (i.e. medication advice, home treatments)
- a routine appointment with a GP or nurse
- an urgent appointment with Sue at her Minor Illness Clinic at High Trees Surgery
- an urgent 5-minute GP appointment at the end of surgery (i.e. after 11am or after 5.00pm).
- advise you to call 999 for an ambulance.
For urgent appointments please telephone:
MELBOURNE SURGERY HIGH TREES SURGERY
01332 862124 or 862054 01332 720077 or 01332 721650
Derby Walk-In Centre
On the day access for minor illnesses is also available from the Derby Walk-In Centre, Osmaston Road, Derby DerbyWalkInCentreInfo
Outside Surgery HoursWhilst surgery is closed URGENT CARE is provided by Derbyshire Health United0844 412 2239 (all calls are recorded) A fully trained NHS Direct nurse will discuss your symptoms & may ask you to attend the Derby Walk-in Centre, Osmaston Road for an urgent appointment, or arrange for a GP to visit you at home; or arrange for an emergency ambulance.
Alternatively, NHS Direct can also offer you general health information and advice outside our opening hours.
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