BOOKING AN APPOINTMENT
URGENT APPOINTMENTS - these are for urgent problems only i.e. those that need urgent attention on the same day
Please ring as early as possible from 8am and preferably before 11am.
If your need is URGENT we recommend that you call the surgery as early as possible. The receptionist will take your details and a brief description of your problem. They will then give you an appointment time on the same day with one of our Urgent Care Practitioners - Lynne Bennett, Helen Fox or Kelly O'Toole.
Please note: we are currently experiencing very high demand for both routine and urgent appointments. Please do not request urgent appointments unless you need urgent attention. The Walk-in Centre in Osmaston Road, Derby, can provide on-the-day treatment for minor illnesses.
ROUTINE PRE-BOOKABLE APPOINTMENTS Please call AFTER 10am or AFTER 2pm so telephone lines are free for urgent care calls.
All GPs have a number of pre-bookable appointments each day. If you want to see a specific GP, or prefer to pre-plan the day or time you would like to attend - then these appointments might suit you best. There may be a while to wait for a pre-bookable appointment; so if your need is more urgent then you may wish to use one of our other options below. Please remember to cancel your appointment if you no longer need it.
GP ADVICE - Pre-bookable Telephone Appointments Please call AFTER 2pm to book these appointments.
Please do not contact the GPs via nhs.mail as any clinical actions and requirements will not be picked up. The best way to contact a GP is via reception - Chellaston: 01332 72007/721650 or firstname.lastname@example.org
Melbourne: 01332 862124 or 862054 or email@example.com
NURSE APPOINTMENTS - Please call AFTER 2pm to book your nurse appointment
These appointments are for ROUTINE care only. Our nursing team has various grades and skills, therefore you will need to explain to the receptionist the type of nursing care you need, so that an appointment can be booked with the most appropriate nurse for your care. We are unable to offer nurse appointments online.
We have a limited number of routine pre-bookable appointments which you are able to book online through Systmonline. This service allows you to view, book and cancel GP appointments and also to order repeat prescriptions via the internet 24 hours a day. Please note that you cannot book GP telephone consultation; GP telephone advice; or urgent triage appointments online.
If you wish to register for online booking, please complete the registration form and hand it in to our receptionist. We will then arrange for a registration letter to be sent to you.
Click here to book online if you already have a username and password.