You may attend either Melbourne Medical Centre or Chellaston Medical Centre for your appointment.

ROUTINE APPOINTMENTS

All routine consultations are 10 minutes by appointment only and can be made by telephone, on line, or in person.  If you have more than one problem, or need longer than 10 minutes please request a double appointment.  

Call after 10.00am to avoid the morning ‘rush’.

URGENT APPOINTMENTS - TRIAGE

For problems that need urgent attention on the same day.

If no appointments are available on the day, patients with urgent problems will be ‘triaged’.  The receptionist will take details of your name, telephone number & a brief description of your problem. Triage Nurse, Sue Hodgkiss will ring you back later that morning (in order of clinical need) and either offer advice over the telephone, or an urgent 5-minute GP appointment at the end of surgery (after 11am or after 5pm). It is not possible to see the doctor of your choice for these appointments.

OPEN ACCESS APPOINTMENTS – Monday & Thursday mornings

On Monday & Thursday mornings we operate ‘open access’ clinics at both surgeries.  These are 10-minute on-the-day appointments.  If you are happy to sit & wait, we guarantee you will be seen by a GP.  However we cannot offer you the GP of your choice and we cannot guarantee exactly what time you will be seen.  To book for one of these appointments, contact our reception after 8am on either Monday or Thursday.

ONLINE BOOKING

You are also able to book appointments online through Systmonline.  This service allows you to view, book & cancel GP appointments and also to order repeat prescriptions via the internet 24 hours a day!

If you wish to register for this service, please complete the registration form & hand it in to our receptionist.  This must be done in person for security reasons.  We will then arrange for a registration letter to be sent to you.