Make an Appointment

We realise that our patients have different needs and expectations when attending the surgery for a GP appointment.  Some prefer to be seen as soon as possible & are therefore prepared to attend the surgery at any time as long as they don't have to wait too long; others are happy to wait longer for an appointment which they can book in advance to suit their busy lives.  

We will never please everyone, but we try to offer as many choices to suit most.  In offering choice we are limited to the number of each type of appointment described below.


BOOKING AN APPOINTMENT
  • You may attend either Melbourne Medical Centre or Chellaston Medical Centre for your appointment.
  • If you have more than one problem, or need longer than 10 minutes please request a double appointment.  A GP may ask you to return for a second appointment, if you have not allowed enough time for two or more problems. 
  • Please make a separate appointment for each person - it is not possible for the doctor to see more than one person per appointment slot and refusal may cause offence!
URGENT APPOINTMENTS - for problems that need urgent attention on the same day.

Please ring as early as possible - from 8am & preferably before 11am.

If your need is URGENT we recommend that you call the surgery as early as possible - from 8.00am and preferably before 11am. The receptionist will take details of your name, telephone number & a brief description of your problem. They will then give you an appointment time on the same day with one of our Nurse Practitioners - Wendy Beech or Lynne Bennett.  Please do not request these appointments if your need is not urgent.


ROUTINE PRE-BOOKABLE APPOINTMENTS - Please call AFTER 10am, so that telephone lines are free for urgent care as above.

All GPs have a number of pre-bookable appointments each day.  If you want to see a specific GP, or prefer to pre plan the day or time you would like to attend - then these appointments might suit you best.  There may be a while to wait for a pre-bookable appointment; so if your need is more urgent then you may wish to use one of our other options below.  Please remember to cancel your appointment if you no longer need it.


Please call after 10.00am to book a routine appointment. This helps to keep the telephone lines free from 8am for patients needing urgent care. This will also help you to avoid the morning rush - the telephones are much quieter after 2pm.


GP ADVICE - Pre-bookable Telephone Appointments-   Please ring AFTER 2.00pm to book these appointments.

If you do not need to see a GP, but would like to speak to a GP for advice (i.e. medication; sick note for work; test results); then you will be able to pre- book a telephone advice appointment.  Please call anytime after 2pm to book a telephone advice appointment, you will be given a time when the GP will call you.  Please ensure that you are available take a call at the pre-arranged time.  Remember to cancel the appointment if you no longer need it. 


NURSE APPOINTMENTS -  Please call AFTER 2pm to book your nurse appointment

These appointments are for ROUTINE care only.  You will need to explain to the receptionist the type of nursing care you need, so that an appointment will be booked with the most appropriate nurse for your needs.


We are unable to offer nurse appointments on line.  Our nursing team are of various grades & skills and we therefore need to know what care you require before we can offer you an appointment with the most appropriate nurse.  


ONLINE BOOKING

We have a limited number of routine pre-bookable appointments which you are able to book online through Systmonline.  This service allows you to view, book & cancel GP appointments and also to order repeat prescriptions via the internet 24 hours a day!  Please note that you cannot book GP telephone consultation; GP telephone advice; or urgent triage appointments online.

 

If you wish to register for online booking, please complete the registration form & hand it in to our receptionist.  This must be done in person for security reasons.  We will then arrange for a registration letter to be sent to you.


We are unable to offer nurse appointments on line.  Our nursing team are of various grades & skills and we therefore need to know what care you require before we can offer you an appointment with the most appropriate nurse.  


Click here to book online if you already have a username and password.

Please note that the online booking service is designed & operated by SystmOne and NOT by the practice.  Whilst we may be able to help you with logging in problems, we cannot change the content or design of the website.
  
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