Change of address                                                                  Practice News

If you change name, address or telephone number, please let our receptionists know by calling or writing to us. Alternatively you can download an 'Update of details form' by clicking here. If you move outside the practice area you may need to find a doctor in your new area. There are instructions on what to do when you move to a new area on the back of your NHS medical card. 

Medical education

We are a training practice and you may be offered an appointment with a GP registrar. These doctors are fully qualified will have had experience in several hospital specialties. They are completing their specialist training as a GP.

We also teach medical students and sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private. 

 

Disabled access

There is good access for the disabled to all of our consultation rooms. A designated parking bay is near to the surgery entrance and the surgery has a ramp to allow for wheelchair access. 

Complaints policy 

This practice strives to continually improve the service offered to our patients and believes that the Complaints Procedure enables the practice to:

· Identify problem areas & trends

· Identify learning points

· Review and improve practice procedures

If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know.  

We take complaints very seriously.

If you would like to make a complaint regarding the surgery or the services we offer, please contact Annette Jennison, Practice Manager at Chellaston Medical Centre, by telephone or, if you prefer, in writing.  Every effort will be made to answer your concerns as soon as possible. 

Annette Jennison

Practice Manager

Chellaston Medical Centre
Rowallan Way
Chellaston

Derby
DE73 5BG
Telephone: 01332 720077 or 721650

Access to medical records

The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.  Please note that there may be a small fee for this service.

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can give you the best possible care.

This information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care. You have the right to know what information we hold about you. If you would like to see your records please contact the Practice Manager.

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

Violent or abusive behaviour

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and SHOULD NOT be used as a substitute for the personal advice patients receive when consulting a GP.

Your local PCT

The area served by Melbourne & Chellaston Medical Centres is in the district covered by NHS Derby City, which is responsible for ensuring you receive all the services you need. For details of all primary care services in the area, look at Your PCT Guide to Primary Care Services at www.derbycitypct.nhs.uk or get the information you need at www.nhs.uk

The PCT also produces Your Guide to Local Health Services.

NHS Derby City
Cardinal Square
10 Nottingham Rd
Derby
DE1 3QT - See a map from Google

Tel: 01332 888080