The surgery will be closed for staff training from 1:30pm on the Wednesday 17th July. If you require medical assistance after this time then please call 111 and you will be advised accordingly. The surgery will re-open as usual at 8am on Thursday 18th July. We apologise for any inconvenience.
We are currently experiencing intermittent issues with our telephone system whereby calls are being held in a queue even though Reception staff are available to answer the call, or the call is being cut off before being answered by a Receptionist. If you are trying to contact the surgery with a non-urgent issue you may wish to retry later. Alternatively you can email the surgery at [email protected] and your email will be picked up as soon as possible. if you have a medical emergency you should dial 999. We apologise for the inconvenience and please be assured we are doing all we can to resolve the issue.
There have been several occasions recently whereby the service that is provided by the Royal Derby Hospital has failed and the Practice, and more importantly the Patients, have been inconvenienced, having their blood test appointments cancelled.
Please be assured that the Practice has escalated this as we find it totally unacceptable. We are doing what we can to accommodate the appointments that are needing to rebooked.
From Tuesday 7th August, the Practice is pleased to offer an additional way to order your repeat medication.
There is a central team called the NHS Prescription Medicines Order Line (MOL)
They can be contacted between the hours of 9:30-2:30 Monday-Friday. The number to call is 0115 855 0260.
There are certain checks the surgery has to make prior to you being able to use the MOL so we apologise in advance if you ring the above number and are re-directed back to the Surgery. We endeavour to carry out the checks for all of our patients with repeat medication as quickly as possible, in readiness for your next prescription request.
You may have read in the news that GP surgeries across the country are struggling with increased workloads and more frustratingly appointment capacity for patients.
Melbourne & Chellaston Medical Practice is excited to announce that we are now one of 9 local GP surgeries who are working together to offer additional appointments to our patients.
The additional appointments are now available at our weekday hub at Hollybrook Medical Centre, Littleover, 6.30 – 8pm and Saturday appointments are available at Haven Medical Centre, Allenton between 8am – 2pm.
Hub appointments are for acute problems and may mean you are treated by a General Practitioner or Nurse Practitioner. We also have capacity to offer dressings for patients on Saturdays at the Haven hub.
If you are aged 18 on or before the 31st August 2017 (i.e. born between 1 September 1998 and 31 August 1999) then you should be eligible for a free vaccination against Meningitis ACW&Y. Please contact Reception who will check you are eligible and book an appointment with the Practice Nurse.
If you are a University Fresher you may also be eligible up until the age of 25, so please contact the surgery if you wish to have the injection and we will carry out the checks for you and book an appointment if necessary.
More information on the vaccine can be found here: http://www.nhs.uk/Conditions/vaccinations/Pages/men-acwy-vaccine.aspx
Some patients have been parking in front of Chellaston Medical Centre whilst visiting and have received parking fines.
To avoid this, please use the parking provided by Chellaston Medical Centre behind the surgery which is freely available to patients visiting the surgery.
The initiative – which started 1st December 2016 – highlights the quickest and easiest way to get advice, treatment with medicines, if needed, for a range of minor health conditions at local community pharmacists. Visit your pharmacy first.
Following an assessment at a participating pharmacy people who do not pay NHS prescription charges may be offered medicine, at no cost to the patient. And anyone who pays for prescriptions should find the cost of medicine is much less than a prescription charge.
Health conditions covered include:
- athlete’s foot
- bacterial conjunctivitis
- dental pain
- hay fever
- head lice
- insect bites/stings
- sore throat
If you have diabetes, this course may be for you. Ask your GP or nurse for more information.