Wednesday 19th June – Afternoon Closure

The surgery will be closed for staff training from 1:30 on Wednesday 19th June.  If you require medical attention during this time then please contact 111 and you will be advised accordingly.  The surgery will re-open as usual 8am on Thursday 20th June.  We apologise for any inconvenience.

Wednesday 15th May 2019 – Afternoon Closure

The surgery will be closed from 1:30pm on Wednesday 15th May 2019 for staff training.  If you require medical attention during this time then please dial 111.  The surgery will reopen as usual at 8am on Thursday 16th May.  We apologise for any inconvenience,

Wednesday 30th January – Afternoon Closure

The surgery will be closed for staff training from 1:30pm on Wednesday 30th January.  If you require medical assistance during this time, please contact 111 and you will be advised accordingly. The Surgery will re-open as usual at 8:00am on Thursday morning.  We apologise for any inconvenience.

Telephone System Fault

We are currently having problems with our telephone system and our telephone provider has advised this is a national problem that is currently under investigation. If you need urgent medical assistance please call 111 or 999. Alternatively you can email the surgery at [email protected]  We apologise for the inconvenience this is having.

Phlebotomy Appointments

There have been several occasions recently whereby the service that is provided by the Royal Derby Hospital has failed and the Practice, and more importantly the Patients, have been inconvenienced, having their blood test appointments cancelled.

Please be assured that the Practice has escalated this as we find it totally unacceptable.  We are doing what we can to accommodate the appointments that are needing to rebooked.

Prescription Medicines Order Line (MOL)

From Tuesday 7th August, the Practice is pleased to offer an additional way to order your repeat medication.

There is a central team called the NHS Prescription Medicines Order Line (MOL)

They can be contacted between the hours of 9:30-2:30 Monday-Friday.  The number to call is 0115 855 0260.

There are certain checks the surgery has to make prior to you being able to use the MOL so we apologise in advance if you ring the above number and are re-directed back to the Surgery.  We endeavour to carry out the checks for all of our patients with repeat medication as quickly as possible, in readiness for your next prescription request.

A message from Dr Heidi Wright….

“At the end of February I will be leaving the practice after 19 years in the Partnership. I originally joined for a three-month locum post then returned to become a Partner after six months travelling. Over the years I’ve seen local changes – several large housing developments have expanded the local population and given me the chance to welcome new patients to the practice. I’ve also seen significant changes in healthcare delivery and in expectations. Patients are central to the job, and it’s been a privilege to have the chance to look after several generations of many families. 

The commute to work and travel to visits has been beautiful, and I’ll miss it. Now, it’s time for a change as I hope to have more time to spend with my family and to take on some new challenges in the last decade or so of my career ! ​”

 

 

New Telephone System

The surgery is having a new telephone system installed on Thursday 24th August.  This will mean that between the hours of 12:00-15:00 we may experience times when our phones are not available.  If you are having difficulty contacting the surgery during these hours and you have a medical emergency, please call 999.  If your call is not urgent, please try again later when service has been restored.

We apologise for any inconvenience caused.

Child Health Clinic – Melbourne Surgery

The Child Health Clinic that was previously held at the Melbourne Surgery has now moved.  From Tuesday 4th July the clinic will now be held at the following location:

Melbourne United Reformed Church Hall

High Street

Melbourne

DE73 8GJ

 

The clinic times remain at 13:30-15:00

Improved Access – Hub Appointments

You may have read in the news that GP surgeries across the country are struggling with increased workloads and more frustratingly appointment capacity for patients.

Melbourne & Chellaston Medical Practice is excited to announce that we are now one of 9 local GP surgeries who are working together to offer additional appointments to our patients.

The additional appointments are now available at our weekday hub at Hollybrook Medical Centre, Littleover, 6.30 – 8pm and Saturday appointments are available at Haven Medical Centre, Allenton between 8am – 2pm.

Hub appointments are for acute problems and may mean you are treated by a General Practitioner or Nurse Practitioner. We also have capacity to offer dressings for patients on Saturdays at the Haven hub.