Derbyshire’s NHS is here to help you

During the coronavirus pandemic, our staff have been working hard to ensure that all patients who need urgent care – not just those with coronavirus – have been able to get it. To avoid unnecessary contact, some non-urgent appointments and surgeries have been postponed and others delivered differently using technology. We will continue to ask patients to attend face-to-face services only when it is really necessary, and where it can be done safely without putting our patients, the public or our staff at greater risk of catching coronavirus. Where possible, appointments will continue to be offered using remote services such as a video or phone consultation. If you feel unwell or have hurt yourself, you can still get the care and treatment you need. It’s vital that if you’re having a potentially life-threatening medical emergency, such as a heart attack, stroke or really bad flare up of asthma, you contact the NHS. You might be worrying about a mole that’s changed shape, or grown larger, and think you need to contact your GP. Everyone in the NHS really appreciates people taking pressure off services for conditions that can be safely managed with over-the-counter medicines, and taken care of at home. But it is crucial that for anything else that you do not risk life or wellbeing – contact NHS 111 online or by phone, get in touch with your GP, visit an Urgent Treatment Centre, or for emergencies go to A&E or call 999.

Watch Dr Avi Bhatia’s Here to Help video by clicking the followig link: https://joinedupcarederbyshire.co.uk/public-info-covid-19/help-us-help-you. Dr Bhatia is a GP in Derbyshire and Chair of NHS Derby and Derbyshire Clinical Commissioing Group.  

Every Mind Matters

The Chellaston Surgery is still open as normal between the hours of 08:00-18:30 if you feel you need to speak to a GP

Blood Test Clinics at Derby and Burton Hospitals

Please see the update regarding Derby and Burton hospital phlebotomy clinics:  https://www.uhdb.nhs.uk/service-phlebotomy-blood-tests

As we are currently only doing urgent blood tests at the Chellaston surgery, please make use of these clinics in the community if you are able.  Please consider if your blood test is necessary at this time to ease pressure on the services at this time.

Melbourne Surgery – Temporary Closure

In order to keep staff safe to be able to continue looking after our patients we have had to temporarily close the Melbourne surgery.  All patient face to face contact is via the Chellaston surgery.  Any requests for prescriptions should be emailed to [email protected], ordered via SystemOnline or via the Meds Order Line.  We thank you for your understanding and hope that you and your family stay safe.

Requests for Rescue Packs

We have been made aware of some inaccurate information circulating (especially on social media) regarding special ‘rescue packs’ of antibiotics and oral steroids for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (or even for those who don’t have these conditions). We would like to reassure you that patients who suffer with severe respiratory conditions already have these in place (along with the instructions how to use them). Oral steroids are powerful medicines and any decision to use them would need careful evaluation by a prescriber, usually a doctor or respiratory specialist nurse. Please do not contact the surgery for a rescue pack unless this is something that has been previously agreed and prescribed by your medical team.

You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 or call 111 (online services should be used as a first choice) before doing anything else.

Coronavirus – Attending Surgery

In an attempt to reduce the spread of Coronavirus between our patients and staff, we will be contacting any patients that have an appointment booked with a GP to see if the consultation can be done over the telephone.  If you feel that you still need to see the GP face-to-face then that is currently ok to do, as long as you have no Coronavirus symptoms (high temperature and/or persistent cough).  You will be asked by the Receptionist if a telephone call is suitable and whether you have any symptoms if you choose to attend surgery. 

We are also asking patients to only attend surgery if absolutely necessary.  Contact via Telephone or email is the preferred method, again to reduce the risk of spreading the virus.

The welfare of both our patients and staff is our primary concern and we thank you in advance for your co-operation.

Coronavirus – Latest Update

Following the Government’s announcement we are now in the next stage of dealing with the Coronavirus outbreak.  The latest guidance is if you have either a new continuous cough and/or a high temperature above 37.8 degs then you are to self isolate for 7 days.  DO NOT ATTEND THE SURGERY.  If your symptoms worsen during the 7 day isolation period then you are to contact NHS 111 via online .  If you do not have access to online then please dial 111. 

Information regarding self isolation can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

The surgery has also temporarily suspended online appointment booking.  This is so that relevant triage questions can be asked when booking appointments.  Your co-operation with our Reception staff would be appreciated and please be assured that this is only to protect both our patients and staff from any risk of catching the virus.

The situation could change rapidly and we will keep you informed of any further updates.

CoronaVirus Update

If you have recently returned from mainland China, or have been in contact with someone who has, and you are experiencing Flu-like symptoms including a cough or respiratory problems, we advise you to stay at home and dial 111.  Please DO NOT come to the surgery. 

Further information can be found here: https://www.gov.uk/government/publications/novel-coronavirus-2019-ncov-guidance-to-assist-professionals-in-advising-the-general-public/guidance-to-assist-professionals-in-advising-the-general-public