News

  • IMPORTANT INFORMATION
    Changes to Same-Day Appointment Booking from Monday 1 April 2024 As a practice we are constantly reviewing our appointment system to adapt to feedback from patients and keep in line the NHS increasing focus on utilising technology. Over recent months we have received a number of complaints and comments from patients who have felt the… Read more: IMPORTANT INFORMATION
  • New Phone System and Appointment Booking
    The Practice now has a new telephone system successfully installed.  This new system comes with the feature of being able to hold your place in the queue and requesting a call back when you have reached #1 in the queue.  This will mean that there should now be no issue with getting in to the… Read more: New Phone System and Appointment Booking
  • Medication for fear of flying
    People sometimes ask the doctor or nurse to prescribe diazepam, or similar drugs like lorazepam temazepam or clonazepam, for fear of flying or to help sleep during flights. Prescribing these drugs is not recommended any more for these reasons: Although plane emergencies are rare, taking Diazepam reduces awareness and reaction times for patients so you… Read more: Medication for fear of flying
  • Afternoon Closure – Weds 15th March
    The Practice will be closed to allow staff to carry out mandatory training from 13:30 on Weds 15th March. If you need medical assistance after this time then please contact 111 and you will be advised accordingly. The Practice will re-open at 08:00 on Thursday 16th March. We apologise for any inconvenience.
  • Travel Advice
    We are starting to see an increase in patients requesting travel advice before they travel overseas. To allow our nursing staff time to carry out the risk assessment on the form completed by the patient we will only accept travel forms where the departure date is 6 weeks or more. If you are travelling within… Read more: Travel Advice
  • Afternoon Closure – Weds 15th Feb
    The Practice will be closed from 13:30 on Weds 15th February for mandatory staff training. If you need medical assistance after this time then please call 111 and you will be advised accordingly. The Practice will re-open at 08:00 on Thursday 16th February.
  • Online Appointment Booking
    Just a reminder that you are now able to book appointments via SysOnline for the following things:- GP weekend appointments – show as “Extended Hrs” and are either Telephone or Face-to-Face- GP weekday appointments – show as “Prebookable GP Slot” and are bookable 3 working days ahead and release at 07:30 each weekday.- Contraceptive Pill… Read more: Online Appointment Booking
  • Important update re COVID pass
    Now that holiday season is approaching, we have received some information regarding the COVID pass:- Patients who have received a COVID vaccine in England but it is not showing on the COVID pass, please dial 119 and ask to be referred to the Vaccination Data Resolution Service. They will ensure your COVID pass is updated.… Read more: Important update re COVID pass
  • Proof of Vaccination for 12-Year Olds (and Older) via the NHS App
    From 3rd Feb 2021,13-15-year-olds will be able to sign up to the NHS app using their own e-mail address and as long as they pass validation with a passport, they will get access to covid vaccine certificates and also recovery certificates which will appear ten days after a positive covid PCR test and remain valid until… Read more: Proof of Vaccination for 12-Year Olds (and Older) via the NHS App
  • COVID Booster Programme
    Following the announcement by the Prime Minister on Sunday 12th December, the Practice will be re-starting the COVID booster clinics. However, we are still awaiting sign off by the relevant channels and therefore no dates are available to book at present. We therefore encourage patients to attend one of the sites available on the National… Read more: COVID Booster Programme
  • Requirements from 19th July
    In line with NHS guidance, patients attending either surgery from Monday 19th July will still be required to wear a face covering (unless a valid exemption is in place).  This is in order to protect vulnerable patients that may be attending an appointment and also to protect staff in order to keep them well and… Read more: Requirements from 19th July
  • COVID-19 Vaccination Passport
    From 17th May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel.  A full course is currently 2 doses of any approve vaccine. Vaccine status will be available from either the NHS app which you can download from any app stores, or from the NHS… Read more: COVID-19 Vaccination Passport
  • New Services – Social Prescriber and First Contact Physio
    We are pleased to be able to inform patients that we have introduced new services to the Practices.  Judith Kelf is our Social Prescriber.  Social Prescribing involves helping patients to improve their health, wellbeing and social welfare by connecting them to community services.  Judith can help you to find out where you would go to… Read more: New Services – Social Prescriber and First Contact Physio
  • COVID vaccination for patients aged 40+
    We have been informed that the age has been lowered for being able to book an appointment for the COVID vaccination at Derby Arena.  Patients aged 40+ are now able to book their appointment using the following link: https://www.swiftqueue.co.uk/pre_timescreen.php?id=$2y$10$KZ4xtNLivI6gPSSelojblORg7LXDWcZBfwsrWiwoCYuHoQPes8Mre Please do NOT attend the Arena unless you have a confirmed appointment. Clinics will be updated frequently… Read more: COVID vaccination for patients aged 40+
  • Melbourne Surgery Car Park
    From Monday 15th March the car park at our Melbourne surgery will be closed whilst drain works are carried out.  Car parking is available in the main car park behind the Lamb Inn.  The car park will remain closed for 2 weeks.  We apologise for the inconvenience.
  • COVID vaccination for patients aged 55+
    There are now appointments available for patients aged 55+ who wish to have a COVID vaccine.  Please use the following link to book your appointment at Derby Arena: https://www.swiftqueue.co.uk/pre_timescreen.php?id=$2y$10$KZ4xtNLivI6gPSSelojblORg7LXDWcZBfwsrWiwoCYuHoQPes8Mre Please do not attend the Arena unless you have a confirmed appointment.
  • Update re COVID vaccines at Derby Arena
    We have been advised that the delivery of vaccines to our vaccination site at the Derby Arena is minimal for the next 2 weeks and therefore there won’t be any clinics available for booking.  The vaccines will instead be used for any housebound or care home patients who are still awaiting vaccines across Derby City. … Read more: Update re COVID vaccines at Derby Arena
  • COVID Vaccination Update
    94.3% of patients aged 70+ and 88% of our Clinically Extremely Vulnerable patients have now received their COVID vaccination 1st dose.  If any patient that falls in to either of these categories still wish to have the vaccination then please contact the surgery to make an appointment at the Derby Arena. 
  • COVID vaccine – Housebound patients
    All of our patients who have requested a housebound visit for the COVID vaccine have now been contacted and the plan is to visit these patients tomorrow, Friday 12th Feb.  If any further, patients aged 65+, who are not able to get to the Arena, require a COVID vaccine, please contact the surgery and you… Read more: COVID vaccine – Housebound patients
  • COVID vaccine appointments – aged 65+
    Appointments are now available again for patients aged 65+ who wish to have the COVID vaccine at Derby Arena.  Please use the following link to book an appointment: https://www.swiftqueue.co.uk/pre_timescreen.php?id=$2y$10$KZ4xtNLivI6gPSSelojblORg7LXDWcZBfwsrWiwoCYuHoQPes8Mre Please only attend the Arena when you have a confirmed appointment.
  • Afternoon Closure – Wednesday 10th February
    The surgery will be closed from 13:30 on Wednesday 10th February.  If you require medical assistance please dial 111 and you will be advised accordingly.  The surgery will re-open as normal at 08:00 on Thursday 11th February.  We apologise for any inconvenience.
  • COVID vaccine appointments
    We have been informed by the Arena that the appointments for the COVID vaccine are now restricted to those patients aged 70+.  This is due to several practices that use the Arena still having several patients aged 70+ to vaccinate.  This group of patients take priority.  We hope to be able to open appointments to… Read more: COVID vaccine appointments
  • COVID vaccine appointments for patients aged 70+
    Appointments are now available at the Derby Arena for patients aged 70+.  You will need to book an appointment via the following link https://www.swiftqueue.co.uk/pre_timescreen.php?id=$2y$10$KZ4xtNLivI6gPSSelojblORg7LXDWcZBfwsrWiwoCYuHoQPes8Mre  Please do not attend the Arena unless you have booked an appointment.  This link will is only valid for those aged 70 and over.
  • Scam Text Messages Offering COVID Vaccinations
    IMPORTANT: We have been made aware that some patients have received a text message offering a COVID vaccination and then have been asked for payment information.  This is a scam!  The NHS do not charge for the COVID vaccination and under no circumstances should you enter payment information.  The only link that the surgery send… Read more: Scam Text Messages Offering COVID Vaccinations
  • COVID vaccine appointments for aged 75+
    We just been informed that there are now appointments available for patients aged 75 and over at Derby Arena.  These can be accessed via this link: https://www.swiftqueue.co.uk/pre_timescreen.php?id=$2y$10$KZ4xtNLivI6gPSSelojblORg7LXDWcZBfwsrWiwoCYuHoQPes8Mre Please note this is for patients registered with a Derby GP practice only and also only for those patients aged 75+.  A text message has been sent to… Read more: COVID vaccine appointments for aged 75+
  • COVID vaccine appointments for patients aged 75-79
    We are aware that the NHS England have started to send letters out to the next cohort of eligible patients (those aged 75-79).  Practices across Derby are working hard to get all their over 80’s booked in.  This is nearly completed and any spare appointments will then be opened up for the next group to… Read more: COVID vaccine appointments for patients aged 75-79
  • COVID vaccine appointments for patients aged 80+
    The Practice has been given more allocation of appointments for the Derby Arena for patients aged 80+ to have their COVID vaccine.  The surgery will be contacting patients from today (Sunday) to make appointments.  If you know someone who is our patient and aged 80+ you can book an appointment for them using this link:… Read more: COVID vaccine appointments for patients aged 80+
  • Vitamin D Supply for Shielding Patients
    We are aware that the government have sent letters to shielded patients stating they could register online to get a free 4 month supply of Vitamin D per day delivered to their home from January.  This is NOT done via the GP Practices but via a central supply.  If you have received one of these… Read more: Vitamin D Supply for Shielding Patients
  • COVID vaccine – Care Home and Housebound Patients
    We are pleased to inform that all of our patients at the Bluebell Park Care Home have now received their COVID vaccine.  The other 2 care homes that we look after, Pool Cottage and Chestnut View, will be done shortly.  The team, operated by DHU, will then move on to seeing the patients who are… Read more: COVID vaccine – Care Home and Housebound Patients
  • Afternoon Closure – Wednesday 13th Jan
    The surgery will be closed from 13:30 on Wednesday 13th January.  If you require medical assistance then please dial 111 and you will be directed accordingly.  The surgery will re-open as normal at 08:00 on Thursday 14th January.  We apologise for any inconvenience.
  • COVID vaccine appointments
    We are aware that NHS England have issued letters to patients aged 80+ who are eligible for the COVID vaccine and inviting them to book an appointment.  The contact details on the letter only have access to the newly opened mass vaccination centres, the closest of which is Birmingham.  Derby Arena are continuing to provide… Read more: COVID vaccine appointments
  • Flu Vaccines For Patients Aged 50+
    We have another Flu Clinic operating on Saturday 16th January for patients aged 50+ who wish to have the flu vaccine.  Appointments are available to book online via SystemOnline accessible from this website.  We encourage patients to book via this method to relieve pressure on our phone lines.  Thankyou.
  • Oxford- Astra Zeneca COVID vaccine
    Further to recent announcements in the media, the above vaccine is being distributed to the Vaccination Centres at the Derby Arena and Royal Derby Hospital and these are then being utilised for the patients and staff in the care home setting.  Please DO NOT contact the surgery to request an appointment.  There is a system in… Read more: Oxford- Astra Zeneca COVID vaccine
  • COVID vaccine – Update from CCG
    Below is an important update from the Clinical Commisioning Group (CCG) regarding the COVID vaccine rollout: “We will shortly be sharing more detailed information with regard to the vaccination rollout but in the meantime we want to assure everyone that GP’s in Derbyshire are working hard to finalise the arrangements for COVID-19 vaccinations.  This has… Read more: COVID vaccine – Update from CCG
  • COVID Vaccine
    The Practice has signed up to be part of the vaccine programme.  However, the initial rollout will not be at the surgery premises and we have no dates or timeframe as to if it will be carried out at the surgery premises. The 1st phase of the programme is being given via the hosptials due… Read more: COVID Vaccine
  • Online Appointment Booking
    We are now in a position to be able to offer online appointment booking again for GP appointments.  The appointment you select now clearly shows that it’s a TELEPHONE appointment and it would help the GP if you can add a reason for the appointment on the booking screen and a contact number for them… Read more: Online Appointment Booking
  • Flu Vaccine for 50-64 year olds
    From the 1st December patients aged 50-64 before the 31st March 2021 will be eligible for a free flu vaccine.  Those patients that fall in to this category who have not already received a flu vaccine will be contacted via text message to determine if they wish to take up the offer of a flu… Read more: Flu Vaccine for 50-64 year olds
  • COVID-19 Testing information for patients
    Supply for COVID-19 tests is not currently meeting demand.  There are things that you can do to help: – Only book a test if you or someone you care for has specific symptoms of COVID-19 – To book a test please go to https://www.gov.uk/coronavirus or phone 119 – DO NOT phone 111, your GP Surgery… Read more: COVID-19 Testing information for patients
  • Flu Vaccines – Aged 65+
    We now have a date for our Flu clinics for those patients who are aged 65+ on or before 31st March 2021.  The date is Saturday 3rd October.  The morning session (08:30-12:00) will be at Chellaston and the afternoon session (13:30-17:00) will be at Melbourne.  Attendance at these clinics is by appointment only.  We ask… Read more: Flu Vaccines – Aged 65+
  • Melbourne Surgery
    We are aware of rumours circulating within the Melbourne community that the surgery is never going to re-open.  We would like to reassure you that there are no plans to close Melbourne surgery.  There continues to be GP presence at the Melbourne surgery and has been throughout the whole of COVID.  The GP’s are able… Read more: Melbourne Surgery
  • Flu Vaccines
    Our first flu delivery, which will be the vaccine for the Over 65’s, is not due to be delivered until the end of September.  If we have your mobile number recorded you will be sent a text message to advise when flu clinics are available to book.  Due to COVID these will be run differently… Read more: Flu Vaccines
  • Flu Vaccines for 50-64 year olds
    Please note that patients aged 50-64 will not be offered a routine Flu vaccine unless they have a health condition which puts them in the “at risk” group.  If there are sufficient stocks of vaccines left once the “at risk” patients have been vaccinated, all others in this age group will be contacted to offer… Read more: Flu Vaccines for 50-64 year olds
  • Routine Blood Tests
    We are not currently carrying our routine blood tests here at the surgery.  This is due to the hospital not being able to provide the usual staff who run the clinics for us.  You can arrange an appointment at one of the community clinics by visiting: http://www.uhdb.nhs.uk/service-phlebotomy-blood-tests.  We are trying very hard to get a phlebotomy… Read more: Routine Blood Tests
  • COVID-19: Find out how NHS services are changing
  • Derbyshire’s NHS is here to help you
    During the coronavirus pandemic, our staff have been working hard to ensure that all patients who need urgent care – not just those with coronavirus – have been able to get it. To avoid unnecessary contact, some non-urgent appointments and surgeries have been postponed and others delivered differently using technology. We will continue to ask… Read more: Derbyshire’s NHS is here to help you
  • Every Mind Matters
  • HELP TO QUIT SMOKING
    Are you a smoker who is looking for help to quit smoking? If so we wish to help you achieve your goal. Livewell Derby offers free phone support and safe access to treatments. Sign up and book your phone appt at https://www.livewellderby.co.uk/stop-smoking call 01332 641254 or email [email protected]
  • Blood Test Clinics at Derby and Burton Hospitals
    Please see the update regarding Derby and Burton hospital phlebotomy clinics:  https://www.uhdb.nhs.uk/service-phlebotomy-blood-tests As we are currently only doing urgent blood tests at the Chellaston surgery, please make use of these clinics in the community if you are able.  Please consider if your blood test is necessary at this time to ease pressure on the services… Read more: Blood Test Clinics at Derby and Burton Hospitals
  • Melbourne Surgery – Temporary Closure
    In order to keep staff safe to be able to continue looking after our patients we have had to temporarily close the Melbourne surgery.  All patient face to face contact is via the Chellaston surgery.  Any requests for prescriptions should be emailed to [email protected], ordered via SystemOnline or via the Meds Order Line.  We thank you… Read more: Melbourne Surgery – Temporary Closure
  • Requests for Rescue Packs
    We have been made aware of some inaccurate information circulating (especially on social media) regarding special ‘rescue packs’ of antibiotics and oral steroids for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (or even for those who don’t have these conditions). We would like to reassure you that patients who… Read more: Requests for Rescue Packs
  • Coronavirus – Attending Surgery
    In an attempt to reduce the spread of Coronavirus between our patients and staff, we will be contacting any patients that have an appointment booked with a GP to see if the consultation can be done over the telephone.  If you feel that you still need to see the GP face-to-face then that is currently ok… Read more: Coronavirus – Attending Surgery
  • Coronavirus – Latest Update
    Following the Government’s announcement we are now in the next stage of dealing with the Coronavirus outbreak.  The latest guidance is if you have either a new continuous cough and/or a high temperature above 37.8 degs then you are to self isolate for 7 days.  DO NOT ATTEND THE SURGERY.  If your symptoms worsen during… Read more: Coronavirus – Latest Update
  • CoronaVirus Update
    If you have recently returned from mainland China, or have been in contact with someone who has, and you are experiencing Flu-like symptoms including a cough or respiratory problems, we advise you to stay at home and dial 111.  Please DO NOT come to the surgery.  Further information can be found here: https://www.gov.uk/government/publications/novel-coronavirus-2019-ncov-guidance-to-assist-professionals-in-advising-the-general-public/guidance-to-assist-professionals-in-advising-the-general-public
  • Phlebotomy Appointments
    There have been several occasions recently whereby the service that is provided by the Royal Derby Hospital has failed and the Practice, and more importantly the Patients, have been inconvenienced, having their blood test appointments cancelled. Please be assured that the Practice has escalated this as we find it totally unacceptable.  We are doing what we… Read more: Phlebotomy Appointments
  • Prescription Medicines Order Line (MOL)
    From Tuesday 7th August, the Practice is pleased to offer an additional way to order your repeat medication. There is a central team called the NHS Prescription Medicines Order Line (MOL) They can be contacted between the hours of 9:30-2:30 Monday-Friday.  The number to call is 0115 855 0260. There are certain checks the surgery has to… Read more: Prescription Medicines Order Line (MOL)
  • Improved Access – Hub Appointments
    You may have read in the news that GP surgeries across the country are struggling with increased workloads and more frustratingly appointment capacity for patients. Melbourne & Chellaston Medical Practice is excited to announce that we are now one of 9 local GP surgeries who are working together to offer additional appointments to our patients. The… Read more: Improved Access – Hub Appointments
  • Meningitis ACWY Vaccination
    If you are aged 18 on or before the 31st August 2017 (i.e. born between 1 September 1998 and 31 August 1999) then you should be eligible for a free vaccination against Meningitis ACW&Y.  Please contact Reception who will check you are eligible and book an appointment with the Practice Nurse. If you are a University Fresher… Read more: Meningitis ACWY Vaccination
  • Car Parking at Chellaston Medical Centre
    Some patients have been parking in front of Chellaston Medical Centre whilst visiting and have received parking fines. To avoid this, please use the parking provided by Chellaston Medical Centre behind the surgery which is freely available to patients visiting the surgery.
  • Pharmacy First – New Minor Illness Service provided by your local Pharmacy
    The initiative – which started  1st December 2016 – highlights the quickest and easiest way to get advice, treatment with medicines, if needed, for a range of minor health conditions at local community pharmacists. Visit your pharmacy first. Following an assessment at a participating pharmacy people who do not pay NHS prescription charges may be offered medicine,… Read more: Pharmacy First – New Minor Illness Service provided by your local Pharmacy
  • Prostate Cancer Support Group – 2017 meeting dates
    The Royal Derby Hospital Prostate Cancer Support Group holds meetings 1pm to 3pm on the 2nd Tuesday of every month at Our Lady of Lourdes, RC Church, 36 Uttoxeter Road, Mickleover, Derby, DE3 9GE. Free parking; all men and family/carers are welcome. Refreshments provided. 2017 dates: 10th January; 14th February; 14th March; 11th April; 9th… Read more: Prostate Cancer Support Group – 2017 meeting dates
  • Support for diabetes patients
    If you have diabetes, this course may be for you. Ask your GP or nurse for more information. X-PERT Diabetes support group poster  
  • Practice newsletter August 2016
    The latest Practice newsletter is now available. It has details about making better use of the local Walk-in Centre, dates for our flu clinics and the new Accessible Information Standard which sets out how we can help people get the information they need in a way which suits them, for example by providing large print or… Read more: Practice newsletter August 2016
  • Non-emergency Patient Transport Services – changes from 1st August
    From 1 August 2016, East Midlands Ambulance Service (EMAS) will take over from NSL to provide non-emergency patient transport for patients who live in and are registered with GPs in Derbyshire. This service is for patients who need medical or clinical support to get to and from their healthcare appointments. Entitlement to transport will depend… Read more: Non-emergency Patient Transport Services – changes from 1st August
  • Military veterans – priority NHS care
    If you are a Military Veteran, please let reception, your GP or nurse know so we can update your medical records. The UK Government has pledged to support Military Veterans with priority NHS care. Who is defined as a veteran? ‘A veteran is someone who has served in the armed forces for at least one… Read more: Military veterans – priority NHS care
  • Help us to manage the pressures on GP time
    There is increasing demand on general practice and from listening to patients about waiting on the phone or not getting the appointment they need, we know it causes huge frustrations for everyone. We are urging everyone to think about all treatment options available and choose the best one for them. It’s estimated 50 million visits to… Read more: Help us to manage the pressures on GP time
  • New Friends and Family Test questions
    A new Friends and Family Test has been launched and will run until October. We are gathering people’s views on our reception team. If you would like to take part, please go to the Friends and Family section at the top of the home page on this website or ask for a response slip at… Read more: New Friends and Family Test questions
  • Dementia walks – Swadlincote
    People living with dementia and their carers are invited to join dementia walks setting out from Oaklands Village, Swadlincote, at 11am, every Thursday. For more information, please phone 01283 563483.