Appointments

Routine Appointments

You may attend either Melbourne or Chellaston surgeries for your appointments.

All routine consultations are 10 minutes by appointment only and can be made by telephone, online, or in person. If you have more than one problem or need longer than 10 minutes, please request a double appointment.

If you register your mobile number with the reception you will receive text reminders for appointments and health reviews.

Urgent Appointments

We offer urgent appointments with our Urgent Care Practitioners (UCPs) for problems that need urgent attention on the same day, please ring as early as possible from 8am.

It is not possible to see the doctor of your choice for these appointments as these appointments are provided by our UCPs.

The receptionist will take details of your name, telephone number, a brief description of your problem and give you an appointment with our UCP later that day.

For urgent appointments please telephone:

Melbourne Medical Centre – 01332 862124/862054

Chellaston Medical Centre – 01332 720077/721650

Please note: we are currently experiencing very high demand for both routine and urgent appointments. Please do not request urgent appointments unless you need urgent attention. The Derby Urgent Care Centre (Entrance C, London Road Community Hospital, Osmaston Road, Derby) can provide on the day treatment for minor illnesses.

GP Advice – Pre-Bookable Telephone Appointments

If you do not need to see a GP, but would like to speak to a GP for advice (i.e. medication, sick note for work, test results); then you will be able to pre-book a telephone advice appointment. You will be given a time when the GP will call you. Please ensure that you are available to take the call at the pre-arranged time. Remember also to cancel the appointment if you no longer need it.

Home Visits

Home visits are for patients who are too ill to physically get to surgery. If you are able to use transport to get to the surgery this will ensure better access. We do not generally visit children at home, as it is quicker for you to bring them to us and then onwards to the hospital if necessary.

Please inform the receptionist of your symptoms, in order for the GP to determine the priority and timing of visits. Please call before 10.30am to request a visit.

Routine visits are usually made between 12.30 – 3.30pm, Monday to Friday (except Bank Holidays).

Please remember that several patients can be seen at the surgery in the time it takes to make one home visit, so please do not ask the doctor to make a home visit if you are able to come to the surgery.

Practice Nurses

Daily appointments are available for:

Chronic disease management – diabetes; asthma; coronary heart disease; hypertension. Health education – diet, exercise, smoking, alcohol.

Travel vaccinations (8 weeks before you travel). HRT; contraception; women’s health; child immunisations.

To ensure that you are seen by the appropriate nurse, please inform the receptionist of the reason for your appointment when booking.

Health Visitors & Midwives

Expectant mothers are cared for by our midwives.

Parents of young children can contact the health visitor on 01332 861176 for care and advice. Health Visitors also run post-natal support groups and parentcraft classes.

Cancelling appointments

It helps everyone, especially other patients if you can remember to cancel your appointment.

It’s very quick to do and helps save the NHS money on missed appointments. You can do this by contacting reception:

Cancelling hospital appointments

If you need to cancel or rearrange a hospital appointment or need to find out about appointment dates, it would be appreciated if you could please contact the hospital directly and not the Practice secretaries. Thank you.

Medical Education

We are a training practice and you may be offered an appointment with a GP registrar. These doctors are fully qualified and will have had experience in several hospital specialities. They are completing their specialist training as a GP.

We also teach medical students and sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked beforehand if this is acceptable and you may ask for the student to withdraw if you prefer to have your consultation in private. Please also note, as part of our re-accreditation process to retain our training practice status, some clinical records may be inspected by the Deanery to ensure standards are maintained.